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Customer Success Manager


  • Establish and maintain strong customer relationships, acting as a trusted point of contact.

  • Ensure customer satisfaction and success by understanding their business needs and goals.

  • Manage expectations and proactively address any customer concerns or issues.

  • Handle and resolve customer requests and complaints.

  • Identify opportunities for upselling and cross-selling additional products or services to existing customers.

  • Develop and implement customer success strategies to drive retention and expansion of the customer base.

  • Collaborate with project management teams to align efforts and maximize customer success.

  • Manage post project customer experiences and overall customer satisfaction.


  • Bachelor’s degree in business, management, or a related field.

  • Strong customer relationship management skills.

  • Excellent written and verbal communication and interpersonal abilities.

  • Excellent command in english.

  • Proven track record in driving customer success and satisfaction experience.

  • Ability to understand customer needs and translate them into actionable solutions.

  • Result-oriented mindset and ability to meet customer retention and expansion goals.

  • Analytical and problem-solving capabilities.

  • Knowledge of CRM software and customer success metrics.

  • A good team player.

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