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Customer Success Manager

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Responsibilities​

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• Establish and maintain strong customer relationships, acting as a trusted point of contact.

• Ensure customer satisfaction and success by understanding their business needs and goals.

• Manage expectations and proactively address any customer concerns or issues.

• Handle and resolve customer requests and complaints.

• Identify opportunities for upselling and cross-selling additional products or services to existing customers.

• Develop and implement customer success strategies to drive retention and expansion of the customer base.

• Collaborate with project management teams to align efforts and maximize customer success.

• Manage post project customer experiences and overall customer satisfaction.

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Qualifications

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• Bachelor’s degree in business, management, or a related field.

• Strong customer relationship management skills.

• Excellent written and verbal communication and interpersonal abilities.

• Excellent command in english.

• Proven track record in driving customer success and satisfaction experience.

• Ability to understand customer needs and translate them into actionable solutions.

• Result-oriented mindset and ability to meet customer retention and expansion goals.

• Analytical and problem-solving capabilities.

• Knowledge of CRM software and customer success metrics.

• A good team player.